Welcome to Skin Essence by Elle Jae - Receive 25% off $100.00 with code: SKIN

Frequently Asked Questions (FAQ)

WHAT MAILING/SHIPPING SERVICE DO YOU USE?

All packages will be delivered via USPS Mail.

WHEN WILL MY PACKAGE SHIP?

Majority of items on my site are handmade. Please allow additional time to handcraft your customized items. Shipping confirmations will be emailed 3 - 5 business days after purchase.

I HAVE NOT RECEIVED A CONFIRMATION EMAIL

Please email skinessencebyellejae@gmail.com for further instructions.

I HAVE NOT RECEIVED MY TRACKING NUMBER

Please us at skinessencebyellejae@gmail.com along with your order number for further instructions. 

MY PACKAGE IS LOST/STOLEN

Please email us at skinessencebyellejae@gmail.com If your tracking shows as delivered but you did not receive your package, most likely meant that your mail carrier has misreported the delivery status. I highly recommend contacting them immediately to file a claim. At this time, REPLACE ITEMS AND REFUNDS WILL NOT BE PROCESSED.